Commercial Policy

Refund & Cancellation Policy

Effective Date: November 1, 2026 · Last Updated: November 2026

1. Overview and Corporate Scope

This Refund and Cancellation Policy governs all Software-as-a-Service (SaaS) subscriptions, API middleware licenses, telemetry pipelines, and dedicated infrastructure node leases provisioned by REDSTONE ARCHER HOLDCO LLC (doing business as Archer Institutional Technology Systems, "ArcherITS", "we", "us", or "our"), with registered offices at 1309 Coffeen Ave Ste 1200, Sheridan, WY 82801, USA.

2. Recurring SaaS & API Middleware Subscriptions

For recurring monthly software subscriptions and API middleware telemetry routing services:

• Initial 14-Day Refund Window: First-time enterprise subscribers may request a full refund of their base subscription fee within fourteen (14) calendar days of initial purchase if the API middleware or stream has not been deployed to live production trading environments.
• Subscription Cancellation: Clients may cancel recurring subscriptions at any time prior to the generation of the next month's billing cycle by written notice to info@archerits.com or via the Paddle Buyer Portal. Access remains active until the end of the current prepaid billing period, and no further recurring charges will be generated.
• Partial Month Usage: Once active telemetry streaming or production message routing has commenced for an ongoing billing cycle, recurring monthly fees are non-refundable for that active billing period.
• Third-Party Exchange & Market Data Pass-Through Fees: Mandatory third-party exchange non-display licensing and regulatory market data fees are direct pass-through costs remitted to respective exchanges/vendors and are strictly non-refundable once activated.

3. Dedicated Node Leases & Infrastructure Commitments

Dedicated node environments and bespoke algorithmic infrastructure involve dedicated hardware allocation, data center rack reservations, and direct fiber cross-connect commitments. Consequently, minimum commitment periods, restructuring fees, early termination schedules, and pro-rata refund eligibility are governed exclusively by the specific executed Order Form, Statement of Work, or Quant Master Agreement governing that deployment.

4. How to Request a Cancellation or Refund

To initiate a cancellation or refund inquiry:

1. Send an email to info@archerits.com with the subject line "Cancellation Request - [Your Company Name] - [Invoice Number]".
2. Specify your service identifier, invoice number, and authorized corporate billing contact details.
3. Alternatively, you may contact Paddle’s 24/7 buyer support directly via paddle.net or through the link located on your Paddle electronic invoice receipt.

5. Refund Processing Time and Payout Method

Upon formal approval of an eligible refund request:

• Refunds are executed directly through Paddle.com to the original payment instrument (credit/debit card, corporate ACH, or international wire transfer).
• Processing typically takes between 5 to 10 business days depending on your financial institution or corresponding banking network.
• All refunds are issued in US Dollars (USD). ArcherITS and Paddle are not responsible for any international foreign exchange fluctuations or intermediary bank wiring fees charged by the receiving bank.

6. Contact Information

For any questions regarding this policy, please contact our billing administration: